We work with the best suppliers to provide the best products to our customers in terms of quality and price.

But sometimes there may be some exceptional cases. Fortunately, the brands available on Al-Handasia for Electronics are committed to customers as much as we are. This commitment appears in the warranty.

The warranty document guarantees that the customer is not liable if the product is malfunctioned, as the product can be repaired or replaced. The warranty is available on selected brands and products.

How do I know if the product contains a warranty?

On the product page blew product description you will find the Warranty field which indicate the type of warranty available for this product "Local or International".
Local warranty means that the product has 11 months warranty.
International means that this product has international warranty, unfortunately international warranty isn't valid in Egypt.

How do I activate my warranty?

If you contact us within 14 days after receipt of the product, the product may be returnable without warranty. You can read the retun policy for detailed information.
If more than 14 days have elapsed from the date of receipt, the product warranty can be used as follows:
Contact the brand service center or choose contact us to send you a contact number.
If the period exceeds 14 days from the date of delivery and the product does not contain a warranty, We will not be responsible for the cost of repairing the product.
For further inquiries, please contact us at: +201000344443

How do I get product-specific services?

By sending the product or products to the brand service center or the sender by Al-Handasia for Electronics Customer Service.

Where are the service centers located?

All factory details or (service center) are listed in the warranty card supplied with the product.
If there is no warranty card, please check the product manual or packaging for further details.
If you do not find the service center, feel free to contact us and we will be happy to assist you.

If the product is in warranty period, do I need to pay the repair cost of the product?

If the product in the warranty period shows an industry defect, there is no need to worry where these costs are covered.

If the product is out of warranty, do I need to pay the repair cost of the product?

If the product is out of warranty, the customer is responsible for the repair costs.
We recommend repairing the product at the authorized service centers of the manufacturer (warranty center on the warranty card) in order to obtain better quality