Returns

Enjoy shopping with the return policy features below:

1. You have 14 days from the date you receive any goods to submit a return request.
2. You can return any commodity you purchase easily, and we will cover the shipping cost.
3. If the item is damaged, not working properly or not matching the description of the site, you will be reimbursed for the price of the item plus the shipping cost you paid at the time of purchase.
4. If the item is found to be counterfeit, the price of the item will be refunded in addition to the shipping cost.

How to return goods:

1. Please call us on +201000344443 or through the "My Orders" page or by email cs [@] handasia.net
2. We will make arrangements to deliver the item to one of our shipping service providers.
3. Repack the item with its original cover, and then hand it over to the transport company representative.
4. When we receive the item, we will check its status and refund your money.

Are there cases I will not be able to return any products?

1. When the return request is submitted after the specified time, which is 14 days from the date of receipt.
2. When you use the product, when it is damaged, or when it is not in the same condition that you received it.
3. Damaged products covered by the manufacturer's warranty.
4. Consumed products used or installed.
5. Products were tampered with or removed serial numbers.
6. Products without price tags, stickers, original cover, or lack of accessories.
7. Products are broken or used as a cleaner product.

If I receive a commodity that does not work properly / is damaged, how can I recover my money?

When you receive the item in a damaged condition or not working properly, you can then return the item to us in the same condition that you received it with the same original packaging. As soon as we receive the item, we will inspect it, and if it is found that there is a defect or damage, we will immediately begin the procedure of returning your money to you, whether you paid for the item or the one paid to ship the item to you.

The item you received was not the same item you ordered, how can I return it?

At the beginning, we apologize for this unintended mistake. In this case you can return the item with the same condition and packaging that you received and send it to us. As soon as we receive the item, we will immediately initiate a refund of all the payments you have made to us.

I changed my mind and I no longer want the item that I bought, can I return it? How?

Of course, you can return the item that you no longer want to buy. We understand the right of the buyer to get exactly what he wants, as well as the right to change his mind about buying a commodity. In this case, all you have to do is contact us to cancel your order and we will refund you your full money.
If you have received the item, you will be able to return it within 14 days from the date you received it, provided that the item is not:

• Listed in the list of goods that can not be returned.
• The item is not included with the card showing that this item can not be returned.
• The item should be returned in the same condition as it received with its cover.

In any case, you can contact us on +201000344443 or visit our contact page on the website for more information.

How much time does the shipping broker need to receive and deliver returned goods?

Under normal circumstances, the shipping broker will contact you within three to five working days from the date you request the return of the item, but sometimes, it may take up to two weeks for the shipping provider to receive the item from you.

Can I arrange an appointment with the shipping service provider to deliver the item to him?

At the moment, you can not directly contact the shipping service provider to schedule a delivery of the item to the delegate, but you can specify the time that suits you best when contacting you.

Can I return the item you bought after 14 days?

In the event of certain circumstances that prevented you from returning the item within 14 days from the date of receipt, please call +201000344443 or send a complaint via our contact page. All complaints submitted in this case are examined independently. In general, all goods that are approved for return must be subject to consumer protection laws and regulations.

How can I get my money back on my credit card?

Refunds are made very quickly and smoothly after the item is received. If you have paid for the item through one of the different electronic means (such as credit cards etc) or CashU, then the money will be returned directly to your card. The time you receive money varies from person to person depending on the requirements of your bank, sometimes it takes months to recover your money.

If I pay cash on delivery, how can I get my money back?

Refunds are made very quickly and smoothly after the item is received. If you pay the price of the item in cash when you receive it, the amount paid will be transferred to a balance that will be added to your account. In this case, you will be able to easily use this balance to buy another commodity.

Can I replace the item I no longer want with another item?

Up to this moment, buyers can not replace or change a commodity with another commodity.

I do not have the sealed original cover of the item, how can I get my money back?

You can get your money back in full if the full cover of the item is in terms of the cards on it. If you lose this packaging, please call +201000344443

What is meant by the "sealed original" cover?

Make sure that the cover is not open or damaged, and that it is in the same condition that you received it.

Will I be able to return the item I want through any shipping provider or personally?

So far, the return of the goods is done only by receiving the goods returned through an approved shipping service provider. Your service provider will contact you to set an appointment to receive the item you wish to return within three to five working days of your order to return the item.

When I want to return the item you bought, who will pay the shipping cost?

If you wish to return the item, we guarantee that it will be returned free of charge. In this case, we will pay the full shipping cost and return your full money back to you.

How do I get a prepaid waybill ?

As soon as you request the return of the item, you will receive an e-mail message containing the prepaid waybill to return the item you wish for free.